CRM

Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer service relationships and assisting in customer retention and driving sales growth.

Importance of CRM

Customer Relationship Management allows businesses to manage customer relationships including the data and information associated with the companies. The right CRM acts as a dashboard where you can manage your sales, marketing, customer service and support, tracking customers response, and assigning tasks to employees. A good CRM solution builds value by opening up vital communication channels and creating a common client-focused knowledge base.

CRM system makes it easier for everyone inside your company to work together and share your ideas, strategies, plan of action and goals, that all comes together to keep your customers satisfied and loyal

Goal

Plan

Idea

Strategies

Django-CRM, it has been developed by MicroPyramid with top-notch technology. Django-CRM is a fully open source CRM software solution. It allows companies to customize and integrate customer-facing business processes to build and maintain profitable relationships. Django-CRM enables businesses to create customer relationships with an innovative, flexible and affordable CRM solution. Django-CRM makes Cost effective, adaptable and Easy to use for small and medium-sized businesses

Types of CRM

On premise CRM system

Depending upon the company requirements they will design a basic CRM system with required modules and functionalities. Most probably small to mid level companies design their custom CRM system for their business process.

On demand CRM system

Customers can choose their best CRM according to their specifications. We have three basic CRM systems.

  1. Strategic CRM
  2. Operational CRM
  3. Analytical CRM
  4. Collaborative CRM

Cost-effective solution with the best business models.

A dashboard where you can track the complete sales cycle.

Django CRM also includes a module for project management.

Collaboration between software development teams will be improved.

A user-friendly CRM with most updated features.

Client satisfaction can be achieved by using feedback and queries.

Lead, this can be a person or organization which has the potential to do business with. A Lead can be contacted from any Organisation or it can be an Individual Person. Here they add Name of the Lead which can be a Business name or Individual name. Next, they add their contact name if it’s an Organisation and their contact details. Next, their Source of Lead and Lead status will be Updated. We go through that lead and taking all these details, scenarios and effects into consideration we may qualify that lead and convert it into account. If the business continues we will keep that account if not we will close that account after completing the project.